(DOWNLOAD) "Conflicts in Reference Services" by Bill Katz & Ruth A. Fraley # eBook PDF Kindle ePub Free

eBook details

Title: Conflicts in Reference Services
Author : Bill Katz & Ruth A. Fraley
Release Date : January 05, 2019
Genre: Language Arts & Disciplines,Books,Professional & Technical,Education,
Pages : * pages
Size : 999 KB

Description

This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.